Our commitment to quality

Your views are important to us!

We are committed to respond promptly and fairly to any complaints or expressions of dissatisfaction from our customers.

This page provides an overview of our internal customer complaints procedures, including timeframes in which we will respond to any issues that you raise. Our aim is always to satisfactorily resolve any complaint at the earliest opportunity, so please help us by following the guidelines below. We keep records of all complaints that we receive. They provide us with valuable feedback, telling us how we can improve our services.

Your views are important, so please make them known to us. The complaint investigation is free of charge.